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The 8 Quality
Management
Principles:
Customer Focus
Leadership
Involvement of People
Process Approach
Systems Approach
to Management
Continuous Improvement
Factual Approach
to Decision Making
Mutually Beneficial
Supplier Relationships
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Crane Supply is accredited to the widely recognized international quality standard, ISO 9001:2000. This standard is based on 8 key Quality
Management Principles that provide a comprehensive set of rules and beliefs for leading and operating an organization. The emphasis is on:
QUALITY PHILOSOPHY
At Crane Supply, our commitment to quality extends to all layers of the
organization, empowering every individual - from purchasing, to sales, to
service and support - to anticipate and meet our customers requirements.
The result of this customer-driven quality philosophy is the relentless
pursuit of customer satisfaction, not for it's own sake, but for the continual
improvement of our products, services, and processes, and for the ultimate
competitive advantage of our customers.
QUALITY PROCESS
The discipline by which Crane Supply achieves such high levels of quality is embodied in the company's ISO 9001:2000 registered processes. Every function of the business from procurement management through to delivery of products and services, is controlled and documented in keeping with these stringent global standards.
The conformity of Crane Supply's business process to the International Standard provides assurance to customers of Crane Supply of reliable and safe products, superior fill rates and delivery order accuracy.
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