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The 8 Quality
Management
Principles:
Customer Focus
Leadership
Involvement of People
Process Approach
Systems Approach
to Management
Continuous Improvement
Factual Approach
to Decision Making
Mutually Beneficial
Supplier Relationships
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QUALITY PHILOSOPHY
At Crane Supply, our commitment to quality extends to all layers of the
organization, empowering every individual - from purchasing, to sales, to
service and support - to anticipate and meet our customers requirements.
The result of this customer-driven quality philosophy is the relentless
pursuit of customer satisfaction, not for it's own sake, but for the continual
improvement of our products, services, and processes, and for the ultimate
competitive advantage of our customers.
QUALITY PROCESS
The discipline by which Crane Supply achieves such high levels of quality is embodied in the company's processes . Every function of the business from procurement management through to delivery of products and services, is controlled and documented in keeping with these stringent global standards.
The conformity of Crane Supply's business process to the highest standards provides assurance to customers of Crane Supply receiving quality products, superior fill rates and delivery order accuracy. This superior customer focus and internal drive
for excellence, has also resulted in Crane Supply maintaining a certification to
the ISO 9001:2008 standard. Use the below link to review a copy of our registration
certificate.
(Certificate 0034264)
File numbers: 000894, 000908, 001199, 002319. 006649, 007591, 009422, 009423, 009424,
009425, 009426, 009427, 009428, 009429, 009431, 009432, 009433, 009434, 009842,
009844, 010527, 010528, 010996, and 016988.
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